Customer Terms of Service

Last updated: 28 July 2026

These terms explain MalwaFix’s marketplace role, booking process, direct-payment model, customer responsibilities, cancellations, complaints and service limitations.

1. Acceptance and eligibility

By creating an account or booking through MalwaFix, you agree to these terms and the Privacy Policy. Bookings should be placed by an adult. A person under 18 must use the service through a parent or legal guardian.

2. MalwaFix’s role

MalwaFix is a local marketplace and booking-management platform. Independent technicians perform the work and are not MalwaFix employees unless a written document expressly states otherwise. MalwaFix may review profiles, documents and complaints, but no review guarantees future conduct, workmanship, availability or a problem-free job.

3. Booking process

• Provide accurate service, area, address and problem information.
• Review the starting service price displayed before submitting the booking.
• Check the booking reference and assigned technician details before allowing entry.
• After inspection, approve or reject the recorded labour, parts, travel and completion estimate before repair work starts.
• Do not approve extra work you do not understand or have not agreed to.

4. Prices and payments

During the pilot, customers pay technicians directly after service unless the booking clearly states otherwise. MalwaFix does not ask for banking OTPs, card PINs or UPI PINs. The displayed starting service price may include a minimum service or inspection amount for the selected booking. The recorded estimate is calculated as the higher of the minimum service charge or labour estimate, plus approved parts and travel, minus discount. A changed scope requires a new explanation and customer approval.

5. Technician review

A technician may be phone-verified and may have identity, reference, skill or other records reviewed. The customer dashboard should describe only the specific checks actually completed. “Reviewed” or “verified” does not mean MalwaFix guarantees identity forever, employment status, licences, workmanship or safety.

6. Customer responsibilities

• Provide safe access and disclose known electrical, structural, gas, water or other hazards.
• Keep children and pets away from active work areas.
• Do not request unlawful, unsafe or unlicensed work.
• Treat technicians respectfully and do not misuse their personal information.
• Keep valuables secure and review work before confirming completion.

7. Cancellations and refunds

The Cancellation and Refund Policy forms part of these terms. Because pilot payments are generally made directly to the technician, MalwaFix may assist with a dispute but may not control or hold the money.

8. Safety and emergencies

MalwaFix is not an emergency service. For immediate danger, fire, suspected gas leak, serious electrical hazard, crime or medical emergency, contact the appropriate emergency authority and move to a safe location. Do not rely on a website booking for urgent emergency response.

9. Complaints

Report fraud, harassment, property damage, a serious safety issue or a material service dispute promptly through the complaint and grievance process. MalwaFix may temporarily restrict an account or technician profile while reviewing a serious report.

10. Prohibited use

Do not create false bookings, impersonate another person, misuse addresses or documents, bypass account security, scrape private data, threaten another user, upload unlawful material or use MalwaFix to arrange unlawful services.

11. Availability and changes

MalwaFix may limit areas, services or booking availability during the pilot. Features may change, and downtime can occur. Material term changes will be posted with an updated date and, where required, a new notice or consent request.

12. Responsibility and limitation

Each party remains responsible for its own acts. To the extent allowed by law, MalwaFix is not responsible for indirect or consequential loss, technician tools or materials, work agreed outside the recorded booking, or representations made privately by a technician. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

13. Governing law

These terms are governed by Indian law. Courts and authorities having lawful jurisdiction may hear disputes. The parties should first try the complaint and grievance process, unless urgent legal relief is needed.

14. Contact