Data Access, Correction & Deletion
Account holders may request access, correction or deletion. MalwaFix verifies requests and may retain limited records needed for unresolved bookings, fraud, complaints or legal obligations.
1. Make a request
Email support@malwafix.com from the address linked to your account, or state the registered mobile number and request type. Use the subject “MalwaFix data request”. Do not email an Aadhaar copy.
2. Identity verification
MalwaFix may verify the request using the registered mobile number, a fresh OTP or another proportionate method. Support staff should never ask for a banking OTP, UPI PIN, Aadhaar OTP, biometric data or full Aadhaar number.
3. Requests available
- Summary of personal data and processing activities, where applicable.
- Correction or completion of inaccurate account information.
- Deletion of an account and data no longer required.
- Withdrawal of consent for optional processing.
- Complaint or grievance escalation.
4. Information that may be retained
MalwaFix may retain limited data necessary for an open booking, unresolved complaint, fraud investigation, legal claim, security record or applicable legal obligation. The response should explain the category and reason rather than silently refusing deletion.
5. Technician identity files
Rejected identity documents are targeted for deletion within 7 days after review and verified identity documents within 30 days, unless a specific preservation reason applies. Verification outcomes and audit records may be retained longer. An actual R2 cleanup operation is required to complete file deletion.
6. Effect of account closure
Closing a customer account prevents future booking access. Closing a technician account stops new assignments after active jobs are resolved. Some records may be de-identified rather than deleted when continued statistical use does not identify a person.