Clear answers before you book
Pricing, estimates, support and technician onboarding explained in simple language.
What is the visiting charge?
The visiting charge shown for the selected service covers the technician visit/initial inspection. Any additional labour, parts or travel must be included in the estimate for your approval before chargeable work begins.
Can the technician start extra work without my approval?
No. Chargeable repair/service work beyond the visiting charge should begin only after the estimate is sent to your customer account and you approve it.
What if I reject the estimate?
The repair should not proceed at that estimate. The booking can be revised, closed or handled according to the applicable pricing and cancellation terms.
Is GST charged on every booking?
No tax line should be treated as automatically applicable. MalwaFix shows GST only when billing settings are enabled for the relevant service. The checkout keeps GST separate from MalwaFix/service charges.
What happens if I cancel after a technician has travelled?
Depending on the booking stage, the visiting charge shown at booking may remain payable after the technician has travelled to or inspected the job. Read the cancellation policy for the full terms.
What does “MalwaFix approved” mean?
It means the technician was onboarded through MalwaFix admin and their service/working-area details were reviewed. It does not mean a government licence or certification unless MalwaFix specifically states and verifies one for that service.
How can I get help choosing a service?
Email MalwaFix at support@malwafix.com. Include your booking reference if you already have one.
Is MalwaFix an emergency service?
No. Do not rely on MalwaFix for fire, gas leak, medical, crime or other emergencies. Contact the appropriate emergency authority/service.
What should I never share with a technician?
Never share banking OTPs, UPI PINs, card PINs, account passwords or other financial-security credentials.
Email MalwaFix support
Send your question and include your booking reference when available.